12 Omnichannel Customer Experience Best Practices

An omnichannel customer experience strategy allows customers to seamlessly access your application via any device. Maybe they start with your mobile app and then transition to their tablet or laptop to finish their task, without restarting the process.Pivoting between omnichannel...

How AI Chatbots Can Improve Customer Service

Companies today grapple with delivering standout customer experiences.For many, the solution lies with AI-powered chatbots. Focusing on AI as a way to boost customer experience helps brands deliver on promises and stand out from the competition. The idea of AI...

Experience the new generation of financial analytics and reporting in Microsoft Dynamics 365 Business Central

Why being data driven is key for CFOs Amid the growing demand on CFOs to catalyze growth, maintaining a holistic view of business performance can be crucial. Data-driven finance leaders not only ensure this is possible within their team, but...

Research Shows How Employee Experience Impacts Customer Experience

People are applying just as much scrutiny to the technology they use on the job as they are to the apps they use in their personal lives. Now that remote work is here to stay, it’s essential for employees to...

Customer-Facing Apps: Examples, Benefits, and Challenges

Customer-facing applications aren’t just for B2C retail brands like Target or social media platforms like Facebook.Manufacturing, financial services, insurance, education, and government — enterprises from every industry can increase ROI and customer loyalty by offering tailored apps and portals.Read on...

Top 3 Benefits of Automation for Customer & End-User Experiences

Winning over customers isn’t just about having a superior product or service anymore. From efficient front-of-house customer engagement to smooth back-of-house operations, it takes more to build long-lasting loyalty. In this environment, far too many brands are still using time-consuming,...

Lotus Notes Migration: 4 Reasons to Migrate Apps to the Cloud

Long before words like “email” and “app” were part of our everyday vernacular, there was Lotus Notes. Lotus Notes and its partner product Lotus Domino have had a long history in the enterprise software world. But an onslaught of rapidly...

Private vs. Public Clouds: Differences, Use Cases, and More

Does the thought of migrating large amounts of data, processes, and operations to an ethereal cloud in a faraway location sound like a nightmare? Ready or not, cloud computing is the future that enterprises must embrace to ensure successful and...

5 Benefits of Developing with Containers

As technology evolves and business needs grow, developers are tasked with building and managing an extraordinary amount of complex applications. The bigger and more intricate an app is, the more difficult and time-consuming it can be to deliver new features...

Programming in a Low-Code World

Low-code streamlines software development for programmers and software engineers alike. The low-code framework simplifies processes by reducing redundant and mundane tasks. Developers can build, test, and deliver releases with ease using low-code platforms such as Mendix.In an earlier blog post, Chief...

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