Digital Ecosystems 101: How to Deliver Value & Drive Growth

From chimpanzees in Africa to businesses in Zurich, we all depend on an ecosystem to survive.For businesses, digital ecosystems are a technological evolution of a natural ecosystem. While our chimp relatives and other species are dependent on Mother Nature, companies...

How to Build a Customer-Centric Product Roadmap: Tips from a CTO

We’ve all heard businesses claim to “put customers first,” but the reality is that delivering great customer experiences is easier said than done.With the acceleration of technology, customer experiences have evolved from in-store purchases to dynamic omni-channel interactions. If a...

The 4 Stages of Digital Maturity

Often, organizations talk about digital transformation as a one-time activity, as if you finish it as a major project, and “voila” it’s done.  You have become the digitally mature software company you set out to be all those years ago.Here’s...

Openclaims Introduces SaaS Insurtech Innovation with Low-Code

Openclaims provides Mendix-based software-as-a-service (SaaS) solutions for processing motor insurance claims and repairs. The Insurtech scale-up’s customer portal garners positive reviews for seamless claims handling.Openclaims’ platform-based solutions also help motor insurance providers manage their partnerships with body shops. With Openclaims,...

12 Omnichannel Customer Experience Best Practices

An omnichannel customer experience strategy allows customers to seamlessly access your application via any device. Maybe they start with your mobile app and then transition to their tablet or laptop to finish their task, without restarting the process.Pivoting between omnichannel...

How AI Chatbots Can Improve Customer Service

Companies today grapple with delivering standout customer experiences.For many, the solution lies with AI-powered chatbots. Focusing on AI as a way to boost customer experience helps brands deliver on promises and stand out from the competition. The idea of AI...

Experience the new generation of financial analytics and reporting in Microsoft Dynamics 365 Business Central

Why being data driven is key for CFOs Amid the growing demand on CFOs to catalyze growth, maintaining a holistic view of business performance can be crucial. Data-driven finance leaders not only ensure this is possible within their team, but...

Research Shows How Employee Experience Impacts Customer Experience

People are applying just as much scrutiny to the technology they use on the job as they are to the apps they use in their personal lives. Now that remote work is here to stay, it’s essential for employees to...

Customer-Facing Apps: Examples, Benefits, and Challenges

Customer-facing applications aren’t just for B2C retail brands like Target or social media platforms like Facebook.Manufacturing, financial services, insurance, education, and government — enterprises from every industry can increase ROI and customer loyalty by offering tailored apps and portals.Read on...

Top 3 Benefits of Automation for Customer & End-User Experiences

Winning over customers isn’t just about having a superior product or service anymore. From efficient front-of-house customer engagement to smooth back-of-house operations, it takes more to build long-lasting loyalty. In this environment, far too many brands are still using time-consuming,...